Go back

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and share information about you when you visit or use our AI UGC Content Generator and related services.

Last updated: 31st March 2025

1. Data Collection and Use

We collect personal information to provide our AI UGC Content Generation services. This includes:

  • Account information (email addresses, user credentials) for authentication and service provision.
  • User-generated content and prompts that you input into our system to generate AI content.
  • AI-generated videos, avatars, hooks, and other content created through our platform.
  • Product information and target audience data that you provide to tailor content generation.
  • Usage data through Posthog Analytics, Meta Pixel, and TikTok Pixels for improving our services.
  • Subscription and payment information for account management (processed by our payment providers).

2. AI Training Data

Our AI models may be further trained or fine-tuned using anonymized, aggregated data derived from user interactions. We take measures to ensure this process does not include personally identifiable information. You can opt-out of having your data used for AI model improvement by contacting us directly.

3. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our services. These technologies collect information about your device, browsing actions, and patterns. You may refuse the use of cookies by selecting the appropriate settings on your browser, but this may affect your experience using our platform.

4. Data Storage and Security

User data and AI-generated content are stored in a Supabase database located in Europe, compliant with GDPR regulations. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. AI-generated content may be stored for the duration of your subscription and a reasonable period afterward to allow for account restoration.

5. GDPR and Data Subject Rights

If you are an EU resident, you have the right to access, rectify, restrict, port, or erase your personal data. Non-EU residents will also be granted these rights, ensuring the same level of privacy protection. To exercise these rights, please contact us at support@vireel.io.

6. Data Sharing

We do not sell, trade, or rent your personal identification information to others. We may share your data in the following circumstances:

  • With AI service providers (like OpenAI and Replicate) to generate content based on your prompts.
  • With cloud storage and database providers to store and manage your data and generated content.
  • With analytics and advertising partners to improve our platform and marketing efforts.
  • When required by law or to respond to legal processes.
  • To protect our rights, property, or safety and that of our users or the public.

7. AI Content Usage and Rights

When you use our platform to generate AI content:

  • You retain ownership rights to the final AI-generated content created specifically for your account.
  • You are responsible for ensuring that your use of the AI-generated content complies with applicable laws and regulations.
  • We reserve the right to use anonymized, aggregated data about content generation for improving our models.
  • We do not claim ownership of your input data, prompts, or product information.

8. Third-Party Services

We use third-party services to power our platform, including:

  • AI models from OpenAI and Replicate for content generation.
  • Supabase for database and authentication services.
  • Posthog Analytics for page view and user journey analytics.
  • Meta Pixel and TikTok Pixels for user interaction and advertising analytics.
  • Cloud storage providers for hosting generated content.

These services may collect data according to their own privacy policies. We ensure that these third-party policies align with our privacy commitments.

9. Security Measures

We implement appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. These include encryption, access controls, and regular security assessments. However, no internet transmission is ever completely secure, so we cannot guarantee the absolute security of your data.

10. Age Restrictions

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

11. Content Moderation and Prohibited Uses

Our AI systems include content moderation to prevent generation of harmful, illegal, or inappropriate content. You agree not to use our platform to generate content that is illegal, deceptive, harmful, harassing, or in violation of third-party rights. We reserve the right to remove or refuse to generate content that violates these terms.

12. External Links

Our website may contain links to external sites that are not operated by us. We have no control over the content and practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. When we do, we will revise the updated date at the top of this page and notify you of material changes via email or a prominent notice on our platform. We encourage users to frequently check this page for any changes to stay informed.

14. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: support@vireel.io

Your continued use of our platform will be regarded as acceptance of our practices around privacy and personal information.